![]() ![]() In most cases, this will yield a long enough set of information for users calling the help desk team. This information is continually collected, looking back to the last 15 minutes of the session. ![]() You also will see resource consumption for CPU and memory, along with latency information. Launching Microsoft Remote Assistance to actively help the user in session,.Help desk staff can quickly find client and VM information for users and take action.Īnd using the Horizon Help Desk Tool, help desk staff can take basic actions to help get the user up and running again, including: On the server/virtual machine (VM) side: machine name, IP address, logon time, duration, session state, state duration, Horizon pod name, connection broker and vCenter name.On the client side: client name, client IP, username, protocol and bandwidth information.Through the simple-to-use interface, help desk staff can quickly look up a user, find their sessions and drill down into specific session details, including: Out of the box, Horizon admins can delegate basic help desk-related functions to folks in the frontline. ![]() This Help Desk Tool is designed to fill that gap for Horizon customers. Some customers create their own utilities or need third-party products to fill these use cases. ![]() These simple cases often get escalated to the Horizon administrators, becoming a distraction and impacting their productivity. This could be a user saying their session feels slow because, unbeknownst to them, they have too many browser tabs consuming most of the memory-or a virtual desktop is hanging, and they just need help restarting the desktop. Organizations need a simple tool specifically for level one and two help desk/frontline support staff to provide basic, but frequent, help desk support for virtual desktop infrastructure (VDI) and virtual app (published app) users. I meet with many customers about their day-to-day management of Horizon, and I often get the same feedback. Today, I’m very excited to share with you one of the new features in the VMware Horizon 7.2 release: the Horizon Help Desk Tool. ![]()
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